FAQ

Find answers to common questions about ordering, delivery, products, trade enquiries and more.

Ordering

I forgot to add something to my order. Can I add it now?

Don't worry, it happens!

Just email us at hello@kleinshaberdashery.co.uk with your order number as soon as you can. We'll do our best to add the extra items and combine everything into one parcel to save on postage. If your order has already been packed or dispatched, we may not be able to make changes, but we'll always try to help.

Can I get a VAT invoice?

Yes. We can provide a VAT invoice for any order. Simply email us at hello@kleinshaberdashery.co.uk with your order number, and we'll send it to you.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible at hello@kleinshaberdashery.co.uk  with your order number.

We will always do our best to help, but as we aim to process orders quickly, we may not be able to cancel an order once it has been packed or dispatched.

Please note that bespoke, cut-to-length or specially prepared items may not be eligible for cancellation once processing has begun.

Products

What is deadstock?

Deadstock is simply surplus inventory. It might be excess from a production run, cancelled orders or vintage stock.

For example, if a manufacturer has a minimum order quantity of 100 zips but only needs 76, the remaining 24 become surplus. Over time, those quantities soon add up.

At Kleins, deadstock usually refers to the original haberdashery from the Noel Street shop in London. When Raymond retired and closed the shop, we took over the remaining stock so it could continue to be enjoyed rather than disappear.

Much of it was originally supplied to the film, theatre and costume industry, making many of these trims and notions difficult, if not impossible, to replace.

Want to learn more? Visit The Kleins Archive.

Will you be getting this trim back in?

Honestly, it depends on the trim!

We have a 'core' selection of haberdashery and threads that we plan to keep in stock such as Corozo buttons and our Organic elastics. YKK zips and some trims can be specially ordered for you but please note that there is often a minimum order.

In the case of our vintage and deadstock trims they are often irreplaceable and no longer produced, but we are always happy to check.

What lengths are cut trims sold in?

Our cut trims are sold by the metre unless otherwise stated. Whenever possible, we'll send your order as one continuous length.

Are all your products new?

Most of our products are new and unused. Alongside our core range of haberdashery, we also stock carefully selected deadstock and vintage items from the historic Kleins London collection.

While some of these pieces may have been stored for many years, they have never been used. Any age-related marks or imperfections will always be noted in the product description.

Why do some products have limited quantities?

Many of our deadstock and vintage products are one-off finds or come from limited original stock. Once they're gone, we may not be able to source them again.

If you find something you love, we recommend ordering enough for your project while it is still available.

Delivery

When Can I Expect my Order?

We aim to dispatch orders within 2 to 3 working days, although this may be a little longer during busy periods. For full delivery times, shipping options and international delivery information, please see our Delivery + Shipping page.

I forgot to add something to my order, can I add it now?

We will do our best to combine orders and pack items ordered separately together in one parcel to reduce your postage costs, but if the packing team has already started packing your order then it may not be possible. Please email us at hello@kleinshaberdashery.co.uk and we'll do our best to help.

Do you ship internationally?

Yes, we ship to many countries worldwide. Please visit our Delivery + Shipping page for the latest information and available destinations.

Can I collect my order?

No, I'm sorry but we are now an online company only and are unable to offer a collection service.

Returns & Refunds

Can I return my order?

If you're not completely happy with your purchase, please see our Returns + Refunds page for full details, including eligibility and how to arrange a return.

Trade

Do you supply costume departments?

Yes, we do. Kleins has a long history of supplying the theatre, costume and fashion industries. We continue to supply production companies, costume departments, designers, fashion students and makers with specialist haberdashery, trims, ribbons, buttons and sewing supplies.

Do you accept trade orders?

Yes, we welcome trade enquiries from designers, costume departments, production companies, fashion businesses and other professional makers.

If you would like to discuss a trade order, please contact us at hello@kleinshaberdashery.co.uk with details of what you are looking for and we’ll be happy to help.

Do you provide VAT invoices?

Yes. We can provide a VAT invoice for any order. Simply email us at hello@kleinshaberdashery.co.uk with your order number, and we'll send it to you.

Still have a question?

If you can't find the answer you're looking for, we'd love to help. Please get in touch via our Contact Us page or email hello@kleinshaberdashery.co.uk