Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging in a resaleable condition. You’ll also need the receipt or proof of purchase. Refunds on physical products will be issued to the original method of payment once we have received the item. 

To start a return, you can contact us at hello@KleinsHaberdashery.co.uk

• If your return is accepted, you will be responsible for the cost of returning the item to us, unless it is faulty. Items sent back to us without first requesting a return will not be accepted.
• We do not refund postage costs unless a fault or error on our part. You are responsible for postage & other return costs, the goods remain your responsibility until they have been received by us and we recommend using a recorded delivery/tracked postal service. Items sent back to us without first requesting a return will not be accepted.
• International Returns. You are also fully responsible for the payment of any international taxes levied for a return package, e.g customs duty and/or VAT. To avoid this charge, please clearly mark your parcel RETURNED MERCHANDISE.

Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Fabrics & Haberdashery. Please note that we do not give refunds or accept returns for cut lengths of fabric, trims or haberdashery unless they are faulty or damaged.

Sewing Patterns. Cut patterns cannot be returned for any reason.

Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Returns address

Returns should to be sent to the following address:

Berkeley House, 6-8 The Square, Kenilworth, Warwickshire, CV8 1EB, United Kingdom

You can always contact us for any return questions at hello@KleinsHaberdashery.co.uk